At Garten Sinn, we take pride in offering high-quality plants and garden supplies to gardening enthusiasts worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, please review our return and exchange policy below.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Return Process: Simple 3-step procedure
  • Refund Method: Original payment method
  • Refund Time: 5-7 business days after we receive your return
  • Non-Returnable Items: Perishable plants with signs of damage from improper care

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unused, unplanted, with original tags)
  • In the original packaging
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Due to the nature of our products, certain items cannot be returned:

  • Perishable goods (plants) that show signs of damage from improper care after delivery
  • Custom or special order items
  • Items marked as „final sale“

Please inspect your plants immediately upon arrival. If there are issues with the condition upon delivery, contact us within 48 hours.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order to request a return or exchange:

  • Email: [email protected]
  • Subject line: „Return/Exchange Request – Order #[Your Order Number]“

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Garten Sinn Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name], [Quantity], [Reason for Return/Exchange]

I have reviewed the return policy and confirm that the item(s) meet the return conditions.

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, our team will email you:

  • Return authorization number
  • Shipping instructions (address and carrier information)
  • Any special packaging requirements

Step 3: Ship Your Return

Package your item(s) securely, including all original packaging materials. Affix the return label (if provided) or clearly mark the package with your return authorization number.

Important: We recommend using a trackable shipping service and purchasing shipping insurance. Garten Sinn is not responsible for return shipments that are lost or damaged in transit.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange.

Refund Method

Refunds will be issued to the original payment method:

  • Credit/debit cards (Visa, MasterCard, JCB): 5-7 business days to process
  • PayPal: 3-5 business days to process

Shipping Costs

The original shipping charges are non-refundable, except in cases where the return is due to our error (wrong item shipped or defective product).

Exchanges

For exchanges:

  • Follow the same process as returns
  • Clearly indicate in your email which item you’d like as a replacement
  • We will ship the replacement item once we receive your return
  • If the replacement item costs more, you’ll need to pay the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately (within 48 hours of delivery)
  • Include photos of the damaged item and packaging
  • We will arrange for a replacement or refund at no additional cost to you

International Returns

For international customers (outside Germany):

  • You are responsible for return shipping costs and any applicable customs fees
  • Mark the package as „Returned Goods“ to avoid additional customs charges
  • Original shipping fees cannot be refunded for international orders

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 CET

Thank you for choosing Garten Sinn as your trusted partner for plants and garden supplies. We appreciate your business and are committed to your complete satisfaction.

The Garten Sinn Team